Q: Cannot launch Anti-Fraud?

A: Right click to open the menu. Hold command and click “open." When an alert dialogue pop up, click "Open" and the application can launch normally.

Q: What does “Original parts” mean?

A: “Original parts” refers to components the same as the one when the device left factory and have never been replaced.

Q: What does “Cannot determine” mean?

A: It means there’s no certificate of information therefore we couldn’t identify the source of the item. The reason may be data eliminated or other particular reasons.

Q: What does “-“ mean?

A: If the phone isn't equipped with the parts originally, the result will display "-".

Q: What does "Fake" mean?

A: If the phone parts are 3rd party the result will show "fake".

Q: What does "Error" mean?

A: You can report to Phone Doctor team through "Error" button if your phone parts are not the same condition as the judgement.

Q: What does "Inaccessible" mean?

A: If the system cannot detect the parts which are broken, the result will display "Inaccessible".

Q: What does " Not Match" mean?

A: If the phone parts are not same as the previous one, the result will display "Not Match".

Q: Why is it no response when I connect my iPhone to the PC?

A: Please tap "Trust this computer" on your phone after the connection

Q: Will it save the information automatically after "Complete"?

A: Please click "Save" to finish recording.
If you had recorded the same phone, the system will ask "Do you want to cover the previous record?" Please choose depending on your needs.

Q: Is Anti-Fraud supported on Android?

A: No, Anti-Fraud is not supported on Android currently.

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